Frequently Asked Questions

  • Our clients come to us at every point in the process—some who know exactly what they want, some who have an idea but want help pulling it together, and others who are just getting started and need ideas on what is possible. We start with you where you are. From there, it looks something like this:

    • You fill us in on what you're hoping for through a call, our contact form, or a scheduled appointment.

    • We create a proposal for you, including complete pricing and any specific design plan we're recommending, such as items we put together for your Styled Lounge pairings.

    • We work with you to make any necessary changes. And, your proposal automatically updates so that you can see these changes as we make them!

    • Once you feel great about your pieces, our online process makes it quick and easy to process your 50 percent retainer and officially get booked!

    As you continue to prepare for your event, we're available to answer any questions or make any adjustments.

    About two weeks prior to your delivery date, we confirm your delivery times and plan with your designated representative—you, your planner, your event manager, or your venue!

    Time for delivery! Our team handles complete White Glove Delivery to ensure your rentals go just as planned. If you booked a Styled Lounge area, this is when we make sure everything looks and feels complete.

    You say, "Oh my gosh! This is beautiful!" Then you enjoy your event!

    Our team handles complete pick-up after the event, ensuring all items are picked up and completely clear of the venue by the required time.

    You tell us you had an awesome time and loved every second.

    We high-five and have all the good feels!

  • Depending on where you are in the process, we start there to help you land on what rental items will be best for you.

    Some of our clients know exactly what they want. In this case, you send us a list, and we create a proposal that makes the booking process clear and easy and allows you to get your items reserved as soon as possible. Once your items are booked, we ensure your furniture is placed just as you planned on the event day.

    Some of our clients have an idea of what they like but want help pulling it together—we work with you (and your planner if you have one!) to help make recommendations and build out your rental plan to fit your event. This can take place via email, phone, or by visiting our warehouse for an appointment.

    And finally, some of our clients just know they like our style and need a place to start! We welcome this. They come in wanting to know what is possible and ask for ideas about other experiences we have had at their venue. This is fun and gives us an opportunity to share both what we have done/seen at local venues as well as offer some new ideas for things that maybe haven’t been done.

  • We believe every company is different, and it’s a beautiful thing. For us, we are a little different in that we are deeply furniture-focused. With full carpentry and upholstery in-house and extensive experience in furniture design, we are able to provide the design quality of interior design with the functionality of event rentals, designing a significant number of pieces from scratch. This allows us to meet high level needs without losing the attention to detail and authenticity that brings power to a design. We don’t carry any wholesale party rental items such as folding tables and linens. Instead, we source pieces from all over of the country (and even the world) to build a unique collection that will give you a way to bring this feel to your space. We work closely with some great party rental companies for our clients who also need items from them. View our inventory catalog to explore our pieces for your design!

  • For as long as I can remember, I have been really sensitive to my environment and tweaked my space to have a certain feel—my space totally affects my mood. After a few life turns, this led me to furniture, which evolved into building and designing for homes. I found it very hard to find pieces that were equally comforting and beautiful or that fit a space perfectly, and this was paramount for me. Eventually, as my business grew, people began to reach out to me to provide furniture for events. I saw how people might feel limited (as I did) as they attempted to create moving designs, and creating a rental collection has allowed me to work with furniture and experiment with new ideas. It allowed me to create a collection and designs that can be shared with others. It’s truly a passion!

  • We definitely do events of all sizes with guest counts ranging anywhere from 10 to 5000 just in our events this year! We recently had an incredibly intimate dinner with just 13 people, and this week, we will be creating 15 lounge areas at a single event for thousands of guests. Our role varies based on what our clients want to create—we have events where we provide every item and others where we are brought in just for specific tables, lounge spaces, or bars.

  • Our items are priced individually, so your order total is based on the items you book with us. To provide the quality of service we feel our clients deserve, we do have a minimum order, which varies by season starting at $1200 in rentals, not including delivery. Reach out to us about your date! Your proposal will include complete pricing!

  • We do not require a minimum number of items. However, we do have a minimum order which varies by season starting at $1200 in rentals (not including delivery) to ensure we can provide the quality of service we believe our clients deserve. Reach out to us about your date for more details on the minimum orders!

  • Lots! Part of the fun for us is getting to create lots of different styles of spaces.

    We work with all sorts of events, including weddings, corporate events, private gatherings, and personal celebrations like cool luxe 50th birthday parties & baby showers, grand openings, and fundraisers. We also provide furniture for some fun things like films/TV (MasterChef!), brands (Target, Gucci, etc!), and intimate seating for movie premiers.

  • Absolutely! In the event of rain, clients should have a “rain plan” in place so that they can still enjoy their event without getting soaked! This is simply an alternative floor plan where your rentals should be placed by our team if it may rain.

  • Our rentals are booked by the day. You can rent them for one or multiple days. We have clients who rent anywhere from one day to one month. The prices do scale so the daily fee drops the longer you have the pieces.

  • While we do not have a requirement on how early you must book prior to your event, we do book out for up to 18 months, so we recommend booking your items (especially those you really want!) as soon as possible to ensure we can take care of you. As you know, our items are mostly one-of-a-kind, so there are not many multiples on some things. And trust us—we know how it feels to be attached to certain pieces! So, we recommend booking your larger “core” items as soon as possible. You can always add other items to your order as you continue to plan!

  • We require a 50 percent retainer. This reserves your items and officially gets you on the books!

  • We offer a damage waiver, which protects you from fear of accidents!

  • All of them! (Hello, Amex points!) We have an online payment system, which allows you to make payments with all major credit cards (including American Express and Discover). Many of our corporate clients pay via ACH or wire transfer. While we do prefer online payments to keep a better paper trail for you, we also accept checks. (You can do an e-check through our invoices also!)

  • Yes! We handle complete delivery and pick-up of all of our rental items.

  • To maintain the quality of our collection and to honor our insurance requirements, we do require that all furniture items be delivered. Just reach out to us. We will be happy to answer questions!

    The only exception to this is commercial projects which have an approved licensed, insured courier.

  • Yes! We know that putting pieces together can be overwhelming. We offer help with complete furniture layouts and furniture pairings that will best fit your event.

  • Yes! While we work hard to give you all of the resources you need to book remotely, we welcome you to visit us by appointment to tell us about your event and view our full inventory! Hop over to the Contact page to see our office hours and schedule a visit.

  • Our lead Designer, Audra Brewer, takes one interior design project per year (commercial or vacation home).

Trust us. You’ll feel the difference.

Why rent Distressed?

In a world of “quick in and out” where it’s all about high volume and cheap prices, we just believe in something different — superior quality and deeper roots.

Rather than offering only products, we are committed to providing a complete experience as part of our philosophy on quality. In order to provide this experience, our services are very inclusive-- including guidance from highly experienced and creative team members, direct correspondence throughout the process, a team approach to other vendors who are working on your event, a refined collection of authentic inventory, flat fee delivery to allow you flexibility in the planning process, advanced invoicing systems that allow you to access the very latest version of your order at any time (including photos!) where you can see changes made in real time and easily share access to your always-up-to-date order with other vendors/friends, and finally, total commitment to carrying out your event at all costs when the time arrives, whether that means late hours or more staff and with no additional up-charges on the back end, as we see carrying out your event and overcoming obstacles for you as part of our commitment. ​